So you’ve got a backup plan for your computer data (you do don’t you?) and you have started using SaaS services to ensure you have access to your business information from anywhere. But what plans do you have in place for the day that some bright spark takes to your telco’s infrastructure with an angle-grinder or back-hoe?

Thousands of services on the Telstra network were effected when vandals managed to cut 2 fibre optic cables in Sydney’s west on Saturday. Many businesses and homes they are still without service. The Sydney Morning Hearld is reporting that -

About 5000 western Sydney homes and businesses remain without phone, internet and cable television services after vandals cut a Telstra communications cable.

Even though this type of incident doesn’t happen everyday, it is not a one-off occurrence. Almost 20 years ago when I was working for Telstra someone with a big grudge and even bigger angle-grinder stepped into a communications tunnel in front of a major central Sydney telephone exchange and proceeded to take down tens of thousands of services. There are also numerous tales of cables being dug up during roadworks, general construction and even whilst laying other cables.

So what would you do if you came into work this morning and their was not telephone, internet, eftpos terminal …? Use your mobile? Ever thought how mobile phone traffic is carried across the network?

” … there are still thousands of customers without services like phones, Foxtel, internet, businesses without Eftpos and several base stations are still not working for mobiles …”
-Warwick Ponder, Telstra spokesman from SMH article [my emphasis]

So that area can forget about using their mobiles as a backup, unless they decide to do business away from the out of action base stations.

The chances of you not having communications are not restrictred to Telstra customers or Sydney. Char Polansky at Essential Keystrokes had to deal with a hi-speed cable outage just a couple of weeks ago. Char asked readers of her blog for suggestions to get around not having communications. My suggestion was that she develop a relationshipship with another small business where she could set up her laptop and work from their premises (this is my suggestion to everyone by the way).

What would you do if you couldn’t communicate digitally with the world?

BTW - Go and have a look at my article in the latest edition of The Calm Space. It has a suggestion that might be useful during short term outage.