Just a quick reminder today about what to do when you cancel a service that has been paid for via PayPal’s subscription service.
This was a recent lesson for me when I cancelled my subscription to MyBlogLog. The instructions on their site about cancelling the service said the usual click here to cancel, etc and so I did. What I wasn’t aware of (and neither were the guys at MyBlogLog until I flagged this issue with them) was the automatic subscription payments were still coming out of my account. So there was obviously something missing.
What had to happen was that I needed to go into PayPal and manually cancel the subscription myself.
So here are the steps you need to follow to cancel the subscription in your PayPal account.
1. Click the My Account tab.
2. Click the History subtab
3. Choose the Subscriptions field from the Show drop-down menu.
4. Tick the From box and change the date back two years.
5. Click Search.
6. To view the details of a specific Subscription Creation, click Details in the Details column.
7. At the bottom of this page, click Cancel Subscription.
8. On the confirmation page, click Cancel Subscription again.
So now you will need to provide some type of notice of cancellation to the service provider and then go in and cancel the payment in PayPal.
(BTW - The guys at MyBlogLog have now amended their cancellation instructions to highlight the fact that it’s a 2-step process).
Now I am $3 lighter this month I might go out and splurge on a coffee
[tags]Paypal, subscription, MyBlogLog[/tags]
3 responses so far ↓
1 Paula Gregorowicz
// Nov 22, 2006 at 8:12 am
Great article. This is important to know, especially for those of us that have clients set up on recurring billing. To do our due diligence and have some written steps on what they need to do to cancel payment at the end of the engagement is super and the right thing to do.
Any comments on why you switched off of myBlogLog and what you’re using instead? Perhaps share in another post?
2 Char
// Nov 22, 2006 at 10:14 am
I learned something new! I wouldn’t have known to go directly to PayPal either. I’d better check it out.
3 Leah
// Nov 22, 2006 at 10:18 am
Glad that I could help! It was a surprise to me so I thought that there might be a few others unaware.
Leave a Comment